Sunnybank Medical Centre

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Type 2 Diabetes Education

There are a variety of different diabetes education programmes within Bradford.

If you have been diagnosed with Type 2 Diabetes and would like us to refer you to one of these programmes, Please complete this form.

We can create you an account on MapMyDiabetes as well as referring you to one of the face-to-face programmes if you would like.

MapMyDiabetes

MapMyDiabetes is an online education and support system for people with type 2 diabetes. It can be used on your computer, laptop, tablet, or smartphone.

MapMyDiabetes lets you:

Learn all about your diabetes
Set goals to improve your health
Record your own information
Keep track of your progress
Share your information with your GP and Nurse

Empower

The EMPOWER T2n programme helps people with type 2 diabetes understand what diabetes is, the effect it has on their body and how to make small, achievable changes to the food they eat and their everyday life.

This is a face-to-face course. Patients attend 1 session which lasts about 3-4 hours.

This is course is intended for patients who have not received this type of education before.

Learn about what diabetes is and how it can affect them;
Find ways to manage their diabetes more effectively;
Understand the complications diabetes can cause;
Understand how to improve their blood sugar levels; and
Feel more confident in managing their diabetes, diet and lifestyle.

DiCE (Diabetes in Control Everyday)

DiCE run a variety of structured education programmes for people with type 2 diabetes.

Comprehensive type 2 diabetes courses: 2.5 hours x 6 sessions
DiCE	What diabetes is and how to manage it
DiCE Insulin	How to manage diabetes when treated with insulin
DiCE Asian	Delivered in a South Asian language: How to manage diabetes tailored to Asian culture and tradition
One-off diabetes sessions: 2 hours x 1 session
Getting Started	Introduction to diet for people with type 2 diabetes
Carbs	Type 2 CHiPs session: Understanding carbohydrates, how to eat fewer and a personalised eating plan
Supermarket Tour	Understanding food labels, personalised food shopping tips and meal ideas
Comprehensive diabetes weight loss course: 2 hours x 12 sessions
Weight loss	How to lose weight when you have diabetes

Sunnybank Medical Centre

CQC Inspected and Rated
Good

We are currently CLOSED.

Sunnybank Medical Centre

Diabetes Education Self-Referral

Type 2 Diabetes Education

MapMyDiabetes

Empower

DiCE (Diabetes in Control Everyday)

Case Study Videos for Diabetes Prevention

Sunnybank Medical Centre

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Sunnybank Medical Centre

Type 2 Diabetes Education

MapMyDiabetes

Empower

DiCE (Diabetes in Control Everyday)

Case Study Videos for Diabetes Prevention

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):